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GXBank Help Centre

Can I use the GXBank app on more than one device?

 

Managing GXBank App Access Across Devices

To ensure the security of your GXBank account and personal information, the app can only be accessed on one device at a time. Follow the instructions below to manage device registration, maintain account security, and resolve issues if you need to switch devices.

How to Switch Devices

If you want to access the GXBank app on a new device, you’ll need to remove your account from the old device. Here's how:

Step-by-Step Guide:
  1. On Your Original Device:

  2. On Your New Device:

    • Log into the GXBank app.
    • Verify your identity:
      • Enter your phone number and bank PIN.
      • Complete additional verification by taking a selfie.
    • Once verification is successful, your new device will be bound to your GX Biz Account.

Push Notification Alerts

When you attempt to log in on a new device, a push notification will be sent to your original device, informing you of the login attempt. This ensures you stay informed of any activity on your account.

Note: Please be informed that there will be a 12-hour cooling of period to prevent any unauthorised transactions after you re-bind the new device to your account. You will not be able to perform any outgoing transactions during this period.

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