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GXBank Help Centre

Can I upload my payslips to verify income?

 

No, we currently do not accept payslips for income verification.

You must upload your recent 2-year EPF statement, showing a minimum of 6 months of consecutive contributions, downloaded directly from the KWSP i-Akaun portal or app.

Upload Requirements
  • Format: Official PDF only, downloaded directly from KWSP i-Akaun (no scans, photos, or screenshots).
  • No Passwords: Remove any password protection before uploading.
  • No Modifications: Don’t modify or edit the file after downloading, including the file name.

What does my statement need to contain?
1-Year Stability: Evidence of a contribution in the current month AND the same month from last year.

Example: Applying in January 2026? Your statement must show at least one contribution in:

  • January 2026 (Current)
  • January 2025 (1 year ago)
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