How do I bind the GXBank app after reinstalling it on the same device or on a new device?
If you are using the same device and find that it has been unbounded from your GX Savings Account, there could be several reasons behind this issue:
- Reinstalling the GXBank app
- Factory resetting your device
- Clearing device cache and data
Login using a new device
follow the instructions provided in the GXBank notification sent to your previous device. If you didn't receive the notification, follow these steps:
- Log into the GXBank app on your previous device.
- Tap "Me" > "Remove account from device."
- Then, log in using your new device.
- Verify your identity by entering your phone number and bank PIN.
- Complete additional verification by taking a selfie.
- Your new device will successfully rebind to your GX Savings Account.
Self-Service Device Unbind via IVR (Fastest Option)
If you are having trouble logging in after reinstalling the app (due to a previous device still being linked to your account), you can now use our IVR self-service feature to quickly unbind your device.
CRITICAL REQUIREMENT: This function is available only if you are calling from registered phone number. Please ensure you have your physical card with you before proceeding.
Steps to Unbind via IVR:
- Call the GXBank hotline at 03-7498 3188.
- Select Option 1: Remove account from device.
- Follow the voice prompts to complete the process.
Note: Please be informed that there will be a 12-hour cooling of period to prevent any unauthorised transactions after you re-bind the device to your account. You will not be able to perform any outgoing transactions during this period.