How do I bind the GXBank app after reinstalling it on the same device or on a new device?
If you are using the same device and find that it has been unbounded from your GX Savings Account, there could be several reasons behind this issue:
- Reinstalling the GXBank app
- Factory resetting your device
- Clearing device cache and data
Login using a new device
follow the instructions provided in the GXBank notification sent to your previous device. If you didn't receive the notification, follow these steps:
- Log into the GXBank app on your previous device.
- Tap "Me" > "Remove account from device."
- Then, log in using your new device.
- Verify your identity by entering your phone number and bank PIN.
- Complete additional verification by taking a selfie.
- Your new device will successfully rebind to your GX Savings Account.
Self-Service Device Unbind via IVR (Fastest Option)
If you are having trouble logging in after reinstalling the app (due to a previous device still being linked to your account), you can now use our IVR self-service feature to quickly unbind your device.
CRITICAL REQUIREMENT: This function is available only if you are calling from registered phone number and have an active physical GX Card. Please ensure you have your physical card with you before proceeding.
Steps to Unbind via IVR:
- Call the GXBank hotline at 03-7498 3188.
- Select Option 1: Remove account from device.
- Follow the voice prompts to complete the process.
Note: Please be informed that there will be a 12-hour cooling of period to prevent any unauthorised transactions after you re-bind the device to your account. You will not be able to perform any outgoing transactions during this period.