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GXBank Help Centre

Why am I seeing "Safety check underway" in my apps?

 

You could encounter this when some activities such as making payments (QR or Send Money) from mobile app.

To keep your account and money safe, we may need to scan your device for any security threats. This helps ensure your device is free from vulnerabilities.

Sometimes technical issues, such as poor internet connectivity, can cause a payment to fail. If this happens, please try again.