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GXBank Help Centre

I forgot my bank PIN. What should I do?

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No problem! Follow these steps to reset it:

  1. On the login screen, tap on 'Forgot PIN?'
    Note: If your GXBank app is not linked to your device, enter your mobile number and tap on 'Forgot PIN?'.
  2. Follow the prompts to set a new bank PIN and confirm the new bank PIN.
  3. Complete the selfie verification process.
  4. Your new bank PIN will be successfully reset.

For any issues or further assistance during the reset process, feel free to reach out to our Customer Support Hotline at +603 7498 3188. We're here to help.