Why is there a payments on hold when I perform a transfer?
To keep your account safe, unusual transactions may be subject to a 12-hour pause. This happens if a transfer seems unusual.
For added protection, this window gives you time to ensure the transfer is legitimate before the funds are released.
If you have changed your mind, you may cancel the transfer immediately by following these steps:
- Open your GXBank app.
- Tap on "Main Account" > "More" > "View transfers under review."
- The list of payments on hold will be displayed.
- Select the payment and tap "Cancel transfer."