Why am I seeing “Remote control software detected” in the GX Bank app?
GXBank has detected software or an active service that may allow another person to remotely view or control your device, including performing taps on your behalf.
For your security, access to the GXBank app is temporarily restricted until the remote access software or session is disconnected.
Why does GXBank restrict access?
Remote access and device-control features can be misused by scammers to:
- View information displayed on your screen
- Control your device or tap buttons remotely
- Access sensitive banking information
- Attempt transactions without your full knowledge
The restriction helps protect your GX Account and money. Accessibility services are legitimate device features, but untrusted apps with accessibility permission may use them to access or control a device.
What should I do?
- Disconnect any active remote-support, remote-control, screen-sharing or device-mirroring session.
- Close the remote access application completely.
- Turn off its accessibility or device-control permission if it is not required.
- Uninstall the application if you do not recognise or trust it.
- Restart your device.
- Open the GX Bank app again.
The exact settings and menu names may differ depending on your device model and operating system.
If you have resolved all issues and are still unable to access the app, please contact us.
- Customer Support Hotline: +603 7498 3188
- Customer Support Email: ask@gxbank.my