Why am I seeing a “Unofficial GX Bank App” screen in the GX Bank App?
To protect your account, the GX Bank app checks your device security whenever you open the app, return to the app, or perform certain security actions. If we detect that the GX Bank app installed on your device may not be the official version, app access may be blocked temporarily.
Your device may have an unofficial or modified GX Bank app installed. Unofficial apps may not meet GX Bank’s security standards and could put your account or personal information at risk.
Why does GX Bank restrict access?
An unofficial or tampered app may:
- capture sensitive information entered on screen,
- display altered content or misleading prompts,
- weaken the security controls designed to protect your account.
The restriction helps protect your GX Account and money. It is a precautionary measure to reduce the risk of scams, unauthorised access, or misuse of your banking credentials.
What should I do?
- Uninstall the unofficial GX Bank app immediately.
- Download the official GX Bank app only from the official app store.
- Restart your device.
- Open the GX Bank app again.
If you have resolved all issues and are still unable to access the app, please contact us.
- Customer Support Hotline: +603 7498 3188
- Customer Support Email: ask@gxbank.my