Why am I seeing an “Ongoing screen-sharing detected” screen in the GX Bank App?
To protect your account, the GX Bank app checks your device security whenever you open the app, return to the app, or perform certain security actions. If we detect an ongoing screen-sharing session on your device, app access may be blocked temporarily.
Your device may have an app that is sharing or monitoring your screen content while the GX Bank app is in use. This could expose sensitive information and increase the risk of scams or unauthorized actions.
Why does GX Bank restrict access?
An app with screen-sharing or screen-monitoring capability may:
- view sensitive information displayed on screen,
- allow another party to observe your banking activity in real time,
- increase the risk of scams, social engineering, or unauthorized actions.
The restriction helps protect your GX Account and money. It is a precautionary measure to reduce the risk of unauthorized access or misuse of your banking information.
What should I do?
- Stop the screen-sharing session in the app shown on screen.
- Close the screen-sharing or screen-monitoring application completely.
- Restart your device.
- Open the GX Bank app again.
If you have resolved all issues and are still unable to access the app, please contact us.
- Customer Support Hotline: +603 7498 3188
- Customer Support Email: ask@gxbank.my