Why can't I access the GX Bank app? I see a "Your device may have been modified" screen.
To protect your account and personal data, the GX Bank app performs a security check every time it is launched. If Developer Options or USB/Wireless Debugging is detected as active on your device, the app will be blocked until you disable these settings.
These features are designed for software development purposes and can expose your device to unauthorised access. By disabling them, you ensure a secure banking environment on your device.
Developer Options
Developer Options is a hidden setting on Android devices that allows deeper system access, typically used by software engineers for testing and debugging. When enabled, it can:
- Allow unauthorised apps or individuals to control your device remotely
- Enable installation of apps without your knowledge
- Expose sensitive banking data to potential attackers
To keep your account safe, the GX Bank app will not operate while Developer Options is active on your device.
USB Debugging (ADB)
USB Debugging (also known as ADB — Android Debug Bridge) is a feature within Developer Options that allows a computer to communicate with your Android device. When enabled, it can:
- Allow a connected computer to silently install apps on your device
- Enable copying or stealing of files and personal data from your device
- Be exploited by fraudsters on the same Wi-Fi network to gain access to your device remotely
Even if you are not connected to a computer, having USB or Wireless Debugging enabled leaves your device vulnerable. The GX Bank app will block access until these settings are turned off.
How do I disable Developer Options or USB Debugging on my device?
Follow the steps below based on your device brand.
iPhone (iOS)
- Open Settings
- Scroll down and tap Privacy & Security
- Scroll to the bottom and tap Developer Mode
- Toggle the switch to the Off position
- Tap Restart when prompted to apply the changes
Samsung
- Open Settings
- Search for Developer options using the search bar at the top
- Tap Developer options to open the menu
- Toggle the switch at the very top of the screen to turn Developer Options Off
- While in Developer Options, also ensure USB Debugging and Wireless Debugging are turned Off
Huawei
- Open Settings
- Tap System & updates
- Select Developer options
- Toggle Developer options to Off
Xiaomi
- Open Settings
- Tap Additional settings
- Toggle the Developer options switch to Off
OPPO
- Open Settings
- Scroll down and tap Additional Settings
- Find Developer Options in the list (if you do not see it, Developer Options is not enabled)
- Toggle the switch to Off and confirm the change
VIVO
- Open Settings
- Go to More Settings, then tap About Phone
- Tap About Setting
- Find Developer Options and toggle the switch to Off
Honor
- Open Settings
- Go to System & updates > Developer Options
- Toggle the switch Off at the top of the screen
I have turned off Developer Options. Why am I still blocked?
There may be more than one security issue detected on your device. If USB Debugging or Wireless Debugging is still active, or if other security concerns are present (such as a suspicious app or screen-sharing app), you may see an additional block screen. Please follow the steps shown on each block screen and re-open the GX Bank app after resolving each issue. The app will re-scan automatically each time you return to it.
If you have resolved all issues and are still unable to access the app, please contact us.
- Customer Support Hotline: +603 7498 3188
- Customer Support Email: ask@gxbank.my