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GXBank Help Centre

How do I bind the GXBank app after reinstalling it on the same device or on a new device?

 

If you are using the same device and find that it has been unbounded from your GX Account, there could be several reasons behind this issue:

  1. Reinstalling the GXBank app
  2. Factory resetting your device
  3. Clearing device cache and data

If you need to login using a new device, follow the instructions provided in the GXBank notification sent to your previous device. If you didn't receive the notification, follow these steps:

  1. Log into the GXBank app on your previous device.
  2. Tap "Me" > "Remove account from device."
  3. Then, log in using your new device.
  4. Verify your identity by entering your phone number and bank PIN.
  5. Complete additional verification by taking a selfie.
  6. Your new device will successfully rebind to your GX Account.

If you don’t have your old device or you're reinstalling the app on the same device and the issue persists, please contact us at +603 7498 3188 or email us at ask@gxbank.my for assistance.

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