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GXBank Help Centre

My mobile number has changed. How do I update my new mobile number with GXBank?


To update your mobile number, follow these simple steps:

  1. Go to your 'Me' page.
  2. Tap 'Edit Profile'.
  3. Select your mobile number.
  4. Enter your new mobile number and click 'Update'.
  5. Check your new mobile number for a One-Time Password (OTP) sent via SMS.
  6. Enter the OTP.

After verifying the SMS OTP, you will be prompted to complete a selfie verification. This extra step ensures added security for your account.

Once your mobile number is updated successfully, you will receive an email and in-app notification as confirmation of the change.

And that's it. All done!

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