How do I lodge a complaint?

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We are sorry to hear about your unpleasant experience.Please let us know how we can improve. Do reach out to us via any of the following channels:

In-app Live Chat. You can skip the verification process and can reach any GX Buddy directly.
Customer Support Hotline: +603 7498 3188
Customer Support Email: ask@gxbank.my

We understand how important it is to address your concerns promptly. Upon receiving your complaint, we will acknowledge it within one business day and strive to provide a resolution within 14 business days. If further investigation is needed, we will keep you informed every step of the way.

Should you remain dissatisfied with the resolution, you have the option to seek an independent review from the Ombudsman for Financial Services (OFS). OFS specialises in mediating disputes between customers and financial institutions. We appreciate your patience and understanding as we work towards resolving any issues you may have.