My attempted initial deposit fund transfer to my GX Account was rejected. Why?
A minimum initial deposit of RM10 is required from your own bank account in your name (a first party fund transfer). If the funds are from a third-party account, the amount will be reflected back to the originating account within 5 business days.
Here are examples of a first-party fund transfer:
- Example 1
- Accountholder Name (Bank ABC): John Bin Joe
- Name (as per MyKad): John Bin Joe
- Example 2
- Accountholder NRIC (Bank ABC): 880125-10-1234
- NRIC (as per MyKad): 880125-10-1234
Please also ensure that your fund transfer is performed via GX App, and not through any third-party banking platform directly. Follow these steps to complete the transfer:
- Login to your GX App.
- On the home page, tap on “Add Money” and select your preferred bank.
- You will be directed to the bank's login page. Follow the provided instructions to successfully complete the funding for your GX Account.