How can I claim my initial deposit if it failed to be refunded back to the originating account?

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If the originating account is closed, dormant, or blocked, and we are unable to refund the funds back to it, you can initiate a claim for your funds by contacting our 24/7 Customer Support team through various channels:

In-app Live Chat
Customer Support Hotline: +603 7498 3188
Customer Support Email: ask@gxbank.my