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GXBank Help Centre

How can I claim my initial deposit if it failed to be refunded back to the originating account?


If the originating account is closed, dormant, or blocked, and we are unable to refund the funds back to it, you can initiate a claim for your funds by contacting our 24/7 Customer Support team through various channels:

  • In-app Live Chat
  • Customer Support Hotline: +603 7498 3188
  • Customer Support Email:
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