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GXBank Help Centre

I transferred to a wrong recipient. Can I cancel the transaction and recover the funds?


We understand that transferring funds to the wrong recipient can be concerning. We are here to assist you in resolving the situation.

If the account number you entered does not belong to anyone or the account details are invalid, the funds will automatically be returned to your account. However, if the account number is valid and the transaction has been completed successfully, we recommend taking the following steps:

Act quickly: As soon as you realize the error, contact our 24/7 Customer Support team through the following channels:

  • In-app Live Chat
  • Customer Support Hotline: +603 7498 3188
  • Customer Support Email:
  • Provide us with the necessary details, such as the transaction date, time, and recipient's account information.

Make a police report: Visit your local police station and file a report regarding the mistaken transaction. Be sure to provide all relevant information, including the recipient's account number, name, and any other details that can help with the investigation.

While we will do our best to assist you in recovering the funds, please note that the success of the recovery depends on various factors, including the cooperation of the recipient and their financial institution.

It's important to exercise caution and double-check all recipient details before initiating any fund transfers. Verifying the accuracy of the account number, recipient's name, and other relevant information can help prevent such situations.

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