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GXBank Help Centre

When and how will I receive this Reward?

 

The cashback value will be calculated and rounded down to the nearest two decimal points.  Cashback amount must be at least RM0.01 in order to be credited to your GX Account.

The cashback will be credited to an Eligible Participant’s GX Account after the Eligible Spend is either authorised or settled, i.e., when the Eligible Spend is under the “Processing” or ”Successful” status. In exceptional cases, crediting of the cashback could take up to two (2) weeks from the date the Eligible Spend is performed. If the Eligible Spend is subsequently cancelled, any credited cashback amount will be clawed back or debited from the Eligible Participant’s GX Account.

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