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GXBank Help Centre

What if I don't have my original device when trying to use the GXBank app in a new device?

 

If you can’t access your original device or face issues during the de-registration process:

  • Call us, and our GX Buddy will assist you in removing your registered device.

12-Hour Cooling-Off Period

For added security, there is a 12-hour cooling-off period after re-binding your account to a new device.

  • During this time, you will not be able to perform any outgoing transactions.
  • This measure helps prevent unauthorized access and transactions.

Security Tips

  • Always verify any login attempts via the notification sent to your original device.
  • Keep your app and personal information secure by following these guidelines.

For any additional questions or support, don’t hesitate to contact us.

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