What if I don't have my original device when trying to use the GXBank app in a new device?
If you can’t access your original device or face issues during the de-registration process:
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Call us, and our GX Buddy will assist you in removing your registered device.
12-Hour Cooling-Off Period
For added security, there is a 12-hour cooling-off period after re-binding your account to a new device.
- During this time, you will not be able to perform any outgoing transactions.
- This measure helps prevent unauthorized access and transactions.
Security Tips
- Always verify any login attempts via the notification sent to your original device.
- Keep your app and personal information secure by following these guidelines.
For any additional questions or support, don’t hesitate to contact us.