Why was my initial deposit transfer to my GX Biz Account unsuccessful?

A minimum initial deposit of RM10 is required from your own bank account in your name (a first party fund transfer). If the funds are from a third-party account, the amount will be refunded back to the originating account within 5 business days. 

Here are examples of a first-party fund transfer:
Example 1 
Account holder Name (Bank ABC): John Bin Joe
Name (as per MyKad): John Bin Joe
Example 2 
Accountholder NRIC (Bank ABC): 880125-10-1234
NRIC (as per MyKad): 880125-10-1234

Please also ensure that your fund transfer is performed via GX App, and not through any third-party banking platform directly. Follow these steps to complete the transfer:

Login to your GX App. 
On the home page, tap on “Deposit” and select your preferred bank.
You will be directed to the bank's login page. Follow the provided instructions to successfully complete the funding for your GX Biz Account.