Payments & Transfers
- Fund Transfer
- How do I add funds into my GX Biz Account?
- How can I withdraw cash from my GX Biz Account?
- I transferred to a wrong recipient. Can I cancel the transaction and recover the funds?
- Where will the funds be transferred from other financial institutions to my GX Biz Account using my account number?
- How do I check my GX Biz Account balance?
- Is there a maximum amount I can deposit into my GX Biz Account?
- What does the "total balance" displayed on the homepage of the GXBank App represent?
- Do I need to make a minimum deposit to open a GX Biz Account?
- What if I don't have a bank account with another bank to perform the funding from?
- My account was opened but got closed by GXBank afterward. What happened?
- My attempted initial deposit fund transfer to my GX Biz Account was rejected. Why?
- How can I claim my initial deposit if it failed to be refunded back to the originating account?
- DuitNow Transfer
- What is DuitNow Transfer?
- Are there any fees or charges for DuitNow Transfer?
- Can I delete a scheduled transfer?
- How do I receive money through DuitNow Transfer?
- How do I view my scheduled transfers?
- How fast is DuitNow Transfer?
- Is there a transfer limit for DuitNow Transfer?
- What can I do if I encounter any issue with my DuitNow Transfer?
- Can I schedule a future or recurring DuitNow Transfer?
- How can I edit the details of my scheduled transfers?
- How do I send money through DuitNow Transfer?
- Statements and Transaction History
- How do I check my GX Biz Account Balance and transaction history?
- How do I view my GX Biz Account details?
- How do I get proof of transaction after completing a transaction?
- What should I do if I have made a transfer but my recipient has not receive it?
- What should I do f I have made a transfer but it is not reflected in my Transaction History?
- I noticed a discrepancy or dispute in my transactions. How should I proceed?
- How do I find my monthly account statement?
- How do I download my GX Biz Account monthly statements?
- What formats can I download my GXB e-statements in?
- How long will my GX Biz Account monthly statements be available on the app?
- When are GX Biz Account e-statements generated?
- Will I receive any notifications when my GXB e-statement is ready for viewing?
- If I didn’t make any transactions, will GXB e-statements be generated?
- Can I have my physical account statements mailed to my address?
- Can I request for my monthly e-Statement to my email address instead?
- I've recently opened my GX Biz Account. Why is there no statement available in my GX App?
- Does my account statement show the amount of interest I earn from my Main Account?
- Why didn't I see my interest posted for yesterday or a specific day?
- I noticed a discrepancy or dispute in my transactions. How should I proceed?
- How do I check the status of my transfer?