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GXBank Help Centre

My Identity verification failed. How do I proceed further?

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We're sorry you're facing trouble with your identity verification. This can happen for a few simple reasons, such as:

  • The image was blurry or out of focus.
  • Your face was partially blocked or not clear.
  • The image had a strong glare or was too dark.

As a security measure, your access to certain features in the app will be blocked until this is resolved.

The quickest way to fix this is to speak with us directly. Please call our 24/7 Customer Support Hotline at +603 7498 3188.