What is a Cooling Off Period and when is it implemented?

Cooling Off Period (COP) is a 12-hour waiting period as a security measure to prevent any unauthorised access to your GX Savings Account. The Cooling Off Period may be triggered when you login after performing any of the following activities: 

• Chosen to remove your account from your device.
• Reinstalling the GXBank app on your device.
• Factory reset on your device.
• Clearing your device's cache and data.
• Your device encounters security scan issues

The 12-hour cooling off period will restrict the following activities due to security restrictions:

• Manual debiting transactions, eg. sending money to another bank, or any online transaction
• Loan drawdown
• Subscribing to insurance

Please do not delete the GXBank app, factory reset the device or clear the device cache and data before you remove the account from your device. If you have any further inquiries or need assistance, please do not hesitate to contact our 24/7 Customer Support team via in-app live chat or at +603 7498 3188.