In the GXBank app, it is stated that my card is delivered, but I did not receive the card. What should I do?

You may contact us to seek further assistance on the status of your card delivery by:

• In-app Live Chat, available within GXBank app
• Customer Support Hotline: +603 7498 3188
• Customer Support Email: ask@gxbank.my

If your card is deemed lost, you can cancel your card and request for a new one. Kindly ensure that your mailing address is updated before proceeding with the delivery of your physical card.