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GXBank Help Centre

In the GXBank app, it is stated that my card is delivered, but I did not receive the card. What should I do?


You may contact us to seek further assistance on the status of your card delivery by:

  • In-app Live Chat, available within GXBank app
  • Customer Support Hotline: +603 7498 3188
  • Customer Support Email:

If your card is deemed lost, you can cancel your card and request for a new one. Kindly ensure that your mailing address is updated before proceeding with the delivery of your physical card.

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