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GXBank Help Centre

My account was opened but got closed by GXBank afterwards. What happened?


There are several reasons that could have led to the closure of your GX Account by the Bank.

If you have recently opened a new account, please perform your first deposit to ensure your account is active. It is crucial to complete at least one (1) deposit transaction within 12 months from the account opening date.

If your existing account was closed, the reasons could be due to regulatory concerns, risk, compliance issues, dormancy, or other factors leading to account freeze, suspension, blockage, closure, or termination.

For more clarity, you may contacting our 24/7 Customer Support team through various channels:

  • In-app Live Chat
  • Hotline at +603 7498 3188
  • Email at
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