Deposits
- Eligibility and Requirements
- Who is eligible to apply for a GX Account?
- Who is not eligible to apply for a GX Account?
- How to apply for a GX Account
- What are the document(s) required to apply for a GX Account?
- I am a student/housewife, can I apply for a GX Account?
- Can I have more than one (1) GX Account?
- Can I apply for a joint GX Account?
- Can I apply on behalf of my friends or family members?
- My phone is jailbroken, why can’t I register it?
- Why are applications from US citizens, US PRs, and Green Card holders not processed at the moment?
- Why can't I register for GXBank if my mobile phone does not have passcode protection turned on?
- Main Account
- Can I fund from a joint account?
- Can I select my own preferred GX Account number?
- Can I set my account to receive my salary?
- Can I transact with a Main Account?
- Do I need to make a minimum deposit to open a GX Account?
- How can I claim my initial deposit if it failed to be refunded back to the originating account?
- How do I check my GX Account balance?
- How do I view my GX Account details?
- Is there a maximum amount I can deposit into my GX Account?
- My account was opened but got closed by GXBank afterwards. What happened?
- My attempted initial deposit fund transfer to my GX Account was rejected. Why?
- What does the "Available balance" displayed on the homepage of the GXBank App represent?
- What does the "total balance" displayed on the homepage of the GXBank App represent?
- What if I don't have a bank account with another bank to perform the funding from?
- What is a Main Account?
- Where can I see my GX Account number?
- Where can I view the account balance for the Main Account only?
- Where is the money deducted from when I conduct a transaction using the GX Card?
- Where will the funds be transferred from other financial institutions to my GX Account using my account number?
- Savings Pockets
- Can I fund in or out directly Savings Pockets?
- Can I reuse/recycle the Savings Pockets for another goal or purpose once my previous goals have been achieved or are no longer in use?
- Do I have a different account number for Savings Pockets?
- How do I close the Savings Pockets?
- How do I create a Savings Pocket?
- How do I make an edit to a Savings Pocket after it has been created?
- How many Savings Pockets can I create?
- What are Savings Pockets?
- Why can’t I create a savings goal with a 30-year target?
- Will I be able to access or view the Savings Pockets that have been closed?
- Account Statements
- Can I have an account statement that consolidates both the Main Account and Savings Pockets into one?
- Can I have my physical account statements mailed to my address?
- Can I request for my monthly e-Statement to my email address instead?
- Does my account statement show the amount of interest I earn from both my Main Account and Savings Pockets?
- How do I find my monthly account statement?
- How long will my Savings Account monthly e-statements be available on the app?
- I've recently opened my GX Account. Why is there no statement available in my GXBank App?
- I noticed a discrepancy or dispute in my transactions. How should I proceed?
- What format can I download my e-statement in?
- When are Savings Account e-statements generated?
- Why didn't I see my interest posted for yesterday or a specific day?
- Will I receive account statements for my Savings Pockets?
- Will I receive the account statement for a specific month if no transactions have been made to my account?
- Interest, Fees & Charges
- Are there any fees or charges with my GX Account?
- Do I earn additional interest in my Savings Pockets?
- How is daily interest calculated?
- Is there any dormant fee to my GX Account?
- Is there any penalty or fee for closing my GX Account?
- Is there a maximum balance capping to earn the interest in my GX Account?
- Is there a minimum balance to earn the interest in my GX Account?
- What if the interest calculated from the end of day balance is less than RM0.01?
- What is the interest rate for my GX Account?
- When will the interest be posted to my GX Account?
- Where do I see the interest that I have earned in my GX Account?
- Where will the interest earned be posted to?
- Will I still get my interest if I did not achieve the savings goals in my Savings Pockets?