What happens if there is a dispute or claim regarding the cashback amount?

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In case of any dispute or claim regarding the cashback amount, you are required to submit relevant proof of transactions for further investigation. The entitlement of the cashback will be determined at the discretion of GXBank.

If you want to file a dispute or claim regarding the cashback amount, reach out to our 24/7 Customer Support team via the following channels:

In-app Live Chat. You can skip the verification process and can reach our GX Buddy directly.
Customer Support Hotline: +603 7498 3188
Customer Support Email: ask@gxbank.my