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GXBank Help Centre

How do I login after reinstalling the apps on the same device or on a new device?

 

If you need to login using a new device, follow the instructions provided in the GXBank notification sent to your previous device. If you didn't receive the notification, follow these steps:

  1. Log into the GXBank app on your previous device.
  2. Tap "Profile" > "Security & privacy" > "Remove account from device".
  3. Then, log in using your new device.
  4. Verify your identity by entering your phone number and bank PIN.
  5. Complete additional verification by taking a selfie.
  6. Your new device will successfully rebind to your GX Biz Account.

If you don’t have your old device or you're reinstalling the app on the same device and the issue persists, please contact us at +603 7498 3188 or email us at ask@gxbank.my for assistance.

Note: Please be informed that there will be a 12-hour cooling of period to prevent any unauthorised transactions after you re-bind the device to your account. You will not be able to perform any outgoing transactions during this period.