What should I do if card is lost / stolen? Last updated Save as PDF You may follow these simple steps: Log in to GXBank app Go to the debit card homepage (card icon at the right side of the main page) If you want to cancel and replace your card, click ""Help"" > Choose ""Cancel Card"" After cancellation, you may request to apply for a new card which will bear new card details. Upon receipt of the new replaced card, you can activate the card in your app.