Cards
- Card Onboarding
- Who is eligible for GX Card?
- How do I apply for the GX Card?
- What is the difference between the Physical Card and Virtual Card?
- Can I only apply for the Physical Card and cancel the Virtual Card?
- How can I activate my physical card?
- What should I do if I accidentally activated my card, but did not receive my card?
- Card Delivery
- When will my physical card arrive?
- After tracking my order, it states that my card is delivered. However I did not receive the card. What should I do?
- It has been long since I ordered my GX Card, but I still have not received it. What should I do?
- I have not receive my physical card yet. How can I track it?
- Card Usage
- Can I add my card into Apple Pay, Google Pay and/or Samsung Pay?
- Can I use my GX Card for Contactless retail payment / transaction?
- Can the GX Card be used overseas?
- How do I disable Contactless function on my GX Card?
- How do I enable Contactless function on my GX Card?
- How do I enable / disable for Online transactions?
- How do I enable / disable for Overseas transactions?
- How do I raise dispute on my card transactions?
- How to cancel auto-billing?
- Under what circumstances that funds in my account will be on hold?
- What are my liabilities as a GX Card cardholder?
- What is a pre-authorisation?
- What is Dynamic Currency Conversion (DCC)?
- What security features does the GX Card possess?
- What transactions can I do if I enable for Online?
- What transactions can I do if I enable for Overseas?
- Why do I see my card details saved as a different bank name instead of GX Bank on certain merchant platforms?
- Why was my GX Card transaction declined?
- Card Maintenance
- Where can I find details of my card (card number, expiry date, CVV) in the App?
- How do I change my transaction limits on the GX Card?
- I entered the wrong PIN multiple times at the ATM and my card is now blocked. What should I do?
- How do I set, reset or change my card PIN?
- How do I freeze my GX Card?
- How do I unfreeze my GX Card?
- My card is damaged. How do I get a replacement?
- I requested for a card replacement, but I did not receive it. What should I do?
- How do I cancel my card?
- What should I do if card is lost / stolen?
- What should I do if I forget my Card PIN?