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GXBank Help Centre

When will my physical card arrive?


The delivery date provided in the app is our best estimate, calculated based on our service agreement with our processing and delivery partners. Please note that this estimate may vary slightly due to weekends or public holidays.

For our customers in East Malaysia or those residing in remote areas, kindly allow an additional 1-2 working days beyond the initial estimated date for card delivery. Rest assured, our team is working diligently to ensure your card reaches you as swiftly as possible.

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