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GXBank Help Centre

My card is damaged. How do I get a replacement?


You may follow these simple steps:

  1. Log in to GXBank app
  2. Go to the debit card homepage (card icon at the right side of the main page)
  3. If you want to cancel and replace your card, click "Help" > Choose "Cancel Card"
  4. After cancellation, you may request to apply for a new card which will bear new card details.

Upon receipt of the new replaced card, kindly immediately cut your damaged card in half and securely dispose it.

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