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GXBank Help Centre

How do I report an erroneous or unauthorised transaction?


To report any issues or concerns, please reach out to us through the following channels:

  • In-app Live Chat
  • Customer Support Hotline: +603 7498 3188

When making a report, please provide us with the necessary details, including:

  1. Recipient's name
  2. Recipient's account number
  3. Transaction amount
  4. Transaction date and time
  5. Any comments entered in the transaction notes

If you have encountered a fraud or scam, we recommend filing a police report. In some cases, we may request a copy of the police report to assist us in our investigation.

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