Security & Privacy
- Fraud Prevention and Security
- How do I freeze account activities if I suspect fraudulent activities on my account?
- How do I report an erroneous or unauthorised transaction?
- How do I report a suspected fraud attempt or scam?
- Is the GXBank app secure?
- What if I see a payment on hold that I did not initiate?
- What is DarkSword?
- What is the difference between an unauthorised transaction and an erroneous transaction?
- What should I do to keep the GXBank app safe?
- Why am I seeing an “Ongoing screen-sharing detected” screen in the GX Bank App?
- Why am I seeing a “Risky app detected” screen in the GX Bank App?
- Why am I seeing a “Unofficial GX Bank App” screen in the GX Bank App?
- Why am I seeing a “Your app may be operating within a virtual space” screen in the GX Bank App?
- Why am I seeing a “Your device may have been modified” screen in the GX Bank App?
- Why am I seeing “Remote control software detected” in the GX Bank app?
- Why can't I access the GX Bank app? I see a "Your device may have been modified" screen.
- Why is malware dangerous and how do I remove the malware(s)?
- Will GXBank ask for my confidential information (e.g. username, password, PIN, etc.) over the phone, email or SMS?
- Personal Data Protection
- What is Personal Data?
- How does GXBank collect and use my personal data?
- What type of personal data does GXBank collect?
- How can I access or correct my Personal Data that I have provided to GXBank?
- Do I have to pay to access my personal data?
- What type of marketing messages will I receive if I give my consent? Can I choose to be notified of certain product updates only?
- How do I stop receiving marketing emails from GXBank?
- Where can I find GXBank's Privacy Policy?