Fraud Prevention and Security
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- What if I see a payment on hold that I did not initiate?
- What is DarkSword?
- What is the difference between an unauthorised transaction and an erroneous transaction?
- What should I do to keep the GXBank app safe?
- Why am I seeing “Remote control software detected” in the GX Bank app?
- Why am I seeing a “Risky app detected” screen in the GX Bank App?
- Why am I seeing a “Unofficial GX Bank App” screen in the GX Bank App?
- Why am I seeing a “Your app may be operating within a virtual space” screen in the GX Bank App?
- Why am I seeing a “Your device may have been modified” screen in the GX Bank App?
- Why am I seeing an “Ongoing screen-sharing detected” screen in the GX Bank App?
- Why can't I access the GX Bank app? I see a "Your device may have been modified" screen.
- Why is malware dangerous and how do I remove the malware(s)?
- Will GXBank ask for my confidential information (e.g. username, password, PIN, etc.) over the phone, email or SMS?