Security & Privacy
- Fraud Prevention and Security
- How do I freeze account activities if I suspect fraudulent activities on my account?
- How do I report an erroneous or unauthorised transaction?
- How do I report a suspected fraud attempt or scam?
- Is the GXBank app secure?
- What is the difference between an unauthorised transaction and an erroneous transaction?
- What should I do to keep the GXBank app safe?
- Will GXBank ask for my confidential information (e.g. username, password, PIN, etc.) over the phone, email or SMS?
- Personal Data Protection
- What is Personal Data?
- How does GXBank collect and use my personal data?
- What type of personal data does GXBank collect?
- How can I access or correct my Personal Data that I have provided to GXBank?
- Do I have to pay to access my personal data?
- What type of marketing messages will I receive if I give my consent? Can I choose to be notified of certain product updates only?
- How do I stop receiving marketing emails from GXBank?
- Where can I find GXBank's Privacy Policy?