App Security & Settings
- Manage Your Profile
- How do I change my app language?
- How do I change my preferred name?
- How do I update my email address?
- How do I upload my documents to update my details?
- How will I receive notifications and alerts about my banking activities?
- My mobile number has changed. How do I update my new mobile number with GXBank?
- Login & Authentication
- Can I use the GXBank app on more than one device?
- How do I change my bank PIN?
- I accidentally closed the GXBank app halfway through my registration process. What should I do?
- I am having problems with my registration. What should I do?
- I am trying to register my mobile number on the GXBank app. What should I do if I do not receive the SMS OTP?
- I forgot my bank PIN. What should I do?
- My account is locked. What do I need to do?
- Why can't I log into the GXBank app on my mobile device?
- Issues and Troubleshooting
- How do I bind the GXBank app after reinstalling it on the same device or on a new device?
- What is a Cooling Off Period and when is it implemented?
- What should I do if my email address is already taken?
- Why am I unable to update my mobile number? It says the number is already taken.
- Why are applications from Malaysians under 18 years old not processed?
- Why did my first fund in transaction fail?
- Why do I need to provide a photo of my NRIC?
- Why is my GX Account application still under review?
- Why I cannot tap on any button in my GX App?
- Why was my account application rejected?